Frequently Asked Questions
Are all your products vegan?
No, but 99.99% of them are (we didn't actually do the math.) Currently, the only product we make that isn't vegan is our "Honeycomb" soap...it features raw Texas honey that's sourced from a local beekeeper.
Why does my soap look different than the picture on the website?
At the present moment, all our soaps are poured and cut by hand. While they are all similar sizes, there will be a slight variance in color, design, texture, and other traits for every different batch. Since we are using natural plant materials as colorants in many of the soaps, the colors may fade over time to a tan or beige color.
We do, however, have a minimum weight for each category. Your soap/product may weigh more than what is listed on the front of the label, but it will never weigh less than what is shown.
My soap dissolves very quickly in the shower. Is this normal?
Yes, handmade soap dissolves much faster than store-bought soap. This is because big commercial soap manufacturers:
1) Remove the naturally occurring glycerin from the soap, and
2) Use an extruder that forces the soap into the mold under extremely high pressure.
This creates a very hard bar that doesn't dissolve very quickly, but may be a bit drying due to the fact that the glycerin has been removed.
Handmade soaps still contain the naturally occurring glycerin and are not molded by using an extruder. To extend the life of your handmade soaps, keep them out of the direct stream of water, and store them away from water when not in use. Be sure to drain your soap dish after every use.
My favorite soap has been out of stock for a while. When will it be back in stock again?
We know what it's like to have a favorite and how frustrating it can be when that product isn't available. We truly apologize for the inconvenience. Our soaps have to cure a minimum of 4-6 weeks before they can be sold. Usually if a soap is listed as "Out of Stock" on the site, it is because the soap is still curing and will be available within a few weeks. Thank you for your patience and understanding! ;)
What products do you make that help with Eczema, Psoriasis, Dermatitis, Scars, etc.?
Our products are designed to help moisturize and love on your skin, and provide an aromatherapy experience. While we think the products are some of the best around, we can't make any claims about the efficacy of any of our products as it relates to any medical condition. We don't want to be on the FDA watchlist for making unsubstantiated medical claims. Search "FDA Cosmetics Warning Letters" and you'll see why we want to steer clear of all that drama.
In general, we do recommend light, naturally-scented or unscented products, which may be less likely to further irritate your already inflamed skin.
I don't see my favorite fragrance offered in a product I want. Can you customize the fragrance of your products?
First, thank you for being a loyal customer. Second, well of course we can! At this time, we are able to customize the products with any of the fragrances listed anywhere on the site. Just reach out to us on our Contact page.
Do you offer discounts on larger orders?
Yes! If you have an event and would like custom soaps (sample sized, soap cakes, novelty soaps, etc.) made for your event, we will offer a discount off our normal retail prices. With large custom orders, the order must be placed at least two (2) months before the event - to give the soap enough time to cure, and a 50% deposit must be paid before production will start. The remaining 50% will be due before shipment of the products. Just reach out to us on the Contact page.
Do you offer Wholesale, Private Label, or White Label services?
Yes we do! We currently offer those services and have pricing set for each. If you're interested in any of these options, please reach out to us on the Contact page.